Refund policy

We want you to be happy with your Banterpip order. Contact us at darrenlingaloo@gmail.com before returning anything so we can give you the correct instructions.

FAULTY, DAMAGED OR INCORRECT ITEMS

If an item arrives damaged, has a manufacturing fault, or is not what you ordered, contact us within 30 days of delivery. Include your order number, a description of the problem and clear photographs showing the item and packaging. We will arrange an appropriate replacement or refund. You do not need to return a damaged item unless we ask you to do so. This policy does not limit your rights under the Consumer Rights Act 2015.

CANCELLING AN ORDER OR CHANGING YOUR MIND

For a non-personalised item bought online, UK consumers may tell us they wish to cancel within 14 days after receiving it. After notifying us, you have a further 14 days to return the item. The item must be returned in substantially the same condition in which it was received. You are responsible for the return postage unless the item is faulty, damaged or incorrect. Once the return is received, or you provide evidence that it has been sent, we will issue the required refund within 14 days. The refund includes the original standard delivery charge; any extra amount paid for premium delivery is excluded.

Items made to your specifications or clearly personalised with a name, date or other custom detail cannot normally be cancelled or returned because you changed your mind. They remain covered if faulty, damaged, incorrectly produced or not as described.

Every item is produced after an order is placed. Ordering a standard colour or size from the options shown does not by itself remove a UK consumer's statutory cancellation rights. Please check the product description and size guide carefully before ordering.

EXCHANGES

We do not operate direct exchanges. For an eligible non-personalised return, request a return and place a new order for the preferred size or colour. Personalised items cannot be exchanged unless faulty, damaged, incorrectly produced or not as described.

REFUNDS

Approved refunds are returned to the original payment method. Your bank or card provider may take additional time to process the payment. Contact us if an approved refund has not appeared after the processing period shown by your payment provider.

Contact: darrenlingaloo@gmail.com
Return correspondence address: Banterpip, 20 Wilberforce Road, Southsea, Portsmouth, PO5 3DR, United Kingdom.